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Help & FAQs

My order has arrived damaged

Please use the contact us link to alert us of the problem and include your order number. Please take some photos of the damage package or parts. We will ask you to forward photos of the damage after contacting you and will try to resolve this as soon as possible.

I've received the wrong item

If we have incorrectly supplied an item we will attempt to resolve this as quickly as possible. Please use the contact us  form and include your order number. We will contact you and may request photos in order to understand the issue.

I accidentally put the wrong shipping address

We can make amendments to the shipping address if your order has not been shipped. Please call us on +44 (0)114 2728626. Please note some destination changes may incur additional costs.

Can I change my order after I've submitted it?

We can make amendments to your order as long as it hasn't been shipped. Please call us on +44 (0)1142728626 to let us know the changes you'd like to make.

My order hasn't arrived yet

Please check the following:

  1. Find your parcel's progress using the tracking number and link in your email confirmation of shipment.
  2. Check if an 'attempted delivery' card has been left for you, or your neighbours have accepted your parcel, or your order might be waiting at a local Post office or delivery depot.
  3. If you still can't find your parcel, please contact us here.