If you are a consumer, not a business, and you are not purchasing products from Parts4Engines.com for purposes which are wholly or mainly in connection with any business you may have, or trade you run, you have the right to cancel the contract formed with us when you purchased products on www.Parts4Engines.com. You can cancel the contract for any reason and at any time within the cancellation period. Check the rules below.
The cancellation period starts when Parts4Engines.com send you the dispatch confirmation email and ends 14 calendar days after the day on which the product(s) is/are delivered to you. If you ordered multiple products in a single order and we ship those products in separate deliveries to you, the cancellation period will end on the 14th day starting from the day after you received the last of the products in that order.
To cancel an online order follow the instructions:
- Let us know you are planning to cancel. Send us an email clearly stating that you wish to cancel your contract. You must send your completed cancellation request by email/letter to our Customer Services address before the end of the 14 day cancellation period.
- Send the relevant products in its original unopened condition back to us at:
9 Riverside Park, Sheaf Gardens, Sheffield
You must do this no later than 14 days after you notified us of the cancellation. Weekends, bank holidays and public holidays are counted when you calculate the 14 days. For products like ENGINES and all the other products, will be your responsibility and you must insure the transit of the products.
Please note that if you cancel the contract, you will have to pay the cost of returning the relevant products to us.
If the delivery has taken more than 30 calendar days then you can legally cancel the contract and get a refund, regardless of whether the item was bought online or in store.
We are not obliged to give you a refund until we receive the products back from you or we receive evidence from you that you have sent them back to us. We strongly recommend that you send the products using a secure or trackable method, recorded or special delivery, and that you keep hold of your proof of postage, as we cannot be responsible for returned items that are lost in transit.
We will send you an email to confirm your return has been received and that your refund has been processed. Refunds will be credited back via the original method of payment. Please allow up to 28 days for your refund to appear on your bank statement. If for any reason we are unable to issue a refund via the original method of payment, we will contact you to arrange an alternative. Delivery charges are non-refundable.
We may make a deduction from the reimbursement for loss in value of any products supplied, if the loss is the result of unnecessary handling by you, if you have handled the products beyond the sort of handling that might reasonably be allowed in a shop.
The reimbursement will be paid using the same means of payment that you used for the original transaction within 14 days after receiving the returned products
Returning items from a country outside the UK
Items returned from outside the UK may incur a customs charge unless the correct customs declaration has been attached to the parcel identifying the package as a return.
If items are faulty
For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call the Citizens Advice consumer helpline on 03454 04 05 06.
If you’ve been unlucky enough to receive a faulty, damaged or incorrect item, please contact our Customer Services team as soon as possible stating your Order Number and the nature of the fault.
We will reply to your email as soon as possible, with more information and details of your next steps.